EXCHANGE & PROCEDURE

 

We facilitate all our clients to exchange their purchased articles, last 4 days after receiving the parcel

  • Any Article purchased can be exchanged within 4 days of purchase.
  • If the article is not used, , packing is in its original condition and you have original invoice with you, then you are good to go ahead with the exchange.  Articles purchased on discount are not qualified for exchange though.
  • We don’t offer cash refund instead you will be issued a coupon of same value valid for our Online Store ONLY, which you can use to buy now or in future.
  • In case of home article return, it should be in Esentiments packing.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item,
  • As another option, you can contact our customer service department by emailing us at Esentimentsonlinestore@gmail.com or you can call us at +92 111-008-552. Provide all the required information to our friendly representative and if all the conditions met we will schedule the pick-up from your doorstep.

 

ORDER CANCELLATION

 

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. ESENTIMENTS  has the authority to cancel orders for reasons such as; the item is out of stock